Return Policy

OR Health Nexus – Return Policy At OR Health Nexus, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. Returns & Exchanges We accept returns and exchanges within 7 days of receiving your order, provided the product meets the following conditions: The item is unused, unopened, and in its original packaging. The product is not a part of our non-returnable items list (see below). You provide proof of purchase (order confirmation or receipt). Non-Returnable Items Due to hygiene and safety reasons, the following items are not eligible for return or exchange: Opened or used skincare or healthcare products Sachets, supplements, or consumables Products marked as “final sale” or “non-returnable” How to Request a Return Email us at support@orhealthnexus.com within 7 days of receiving your order. Mention your order number, product name, and reason for return. Our support team will guide you through the return process. Refunds Once your return is approved and we receive the product in acceptable condition, we’ll initiate a refund to your original payment method within 7–10 business days. Shipping Costs Return shipping costs are the responsibility of the customer unless the product was defective or sent in error. We recommend using a trackable shipping service for all returns. Need Help? For any questions or concerns, feel free to reach out to our customer care team at support@orhealthnexus.com. Your trust means everything to us. Thank you for choosing OR Health Nexus.